A support-heavy selling workflow where comments, inbox replies, and buyer intent need to stay visible.
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A practical workflow for very high-volume comment operations so sellers can handle up to 100,000 monthly comment sync and capture more confirmed orders.
Step-by-Step Method
1. Create four labels first: Buy Intent, Product Question, Delivery Question, and Noise/Spam.
2. Reply publicly with short confirmation, then move personal details to Messenger.
3. Assign unresolved comments to one owner with a response deadline.
4. Review first-response time and comment-to-order conversion every day.
Templates and Examples
1. Available. Please inbox size/color and phone number for order confirmation.
2. Delivery inside Dhaka is usually 24-48 hours. Please share your area in Messenger.
3. Thank you. Our team is confirming your order now in inbox.
Common Mistakes
1. Replying in timeline order without intent labels.
2. Requesting address and phone publicly in comments.
3. No owner assigned for unresolved comments.
Quick Checklist
1. Intent labels are configured.
2. Quick replies are ready for top buyer questions.
3. Response SLA is defined.
4. Daily conversion review is active.
Next Step
Use AI Comment Management to classify comments, suggest replies, and escalate high-intent orders automatically.
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