A support-heavy selling workflow where comments, inbox replies, and buyer intent need to stay visible.
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Use ready replies for stock, delivery, payment, and exchange questions to improve speed and consistency.
Step-by-Step Method
1. List top 200 repetitive buyer questions from your comments and inbox.
2. Write one short template per question with one clear next action.
3. Keep Bangla-first and English fallback variants ready.
4. Review template performance every 3 days.
Templates and Examples
1. Stock is available. Please share preferred color/variant in Messenger.
2. Delivery charge inside Dhaka is ৳___ and outside Dhaka is ৳___.
3. COD is available. Please confirm name, phone, and address to place order.
Common Mistakes
1. Overly long replies that hide the action point.
2. Different agents giving different policy answers.
3. Not updating templates after policy change.
Quick Checklist
1. Top questions are documented.
2. Templates are short and action-focused.
3. Bilingual variants are ready.
4. Template conversion performance is tracked.
Next Step
Use Suggested Replies to answer faster in Bangla and English with consistent policy messaging.
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