A support-heavy selling workflow where comments, inbox replies, and buyer intent need to stay visible.
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Set moderation rules that hide toxic language quickly while preserving genuine buyer intent comments.
Step-by-Step Method
1. Create three tiers: always hide, review first, and always allow.
2. Add Bangla transliteration and misspelled abusive terms to filter list.
3. Route flagged comments to moderation queue with owner assignment.
4. Review false positives weekly and refine rules.
Templates and Examples
1. Please avoid abusive language so we can assist you properly.
2. Offensive words were removed to keep this page safe for all buyers.
3. If this is a misunderstanding, please contact us in Messenger.
Common Mistakes
1. Filtering only English words for a Bangla audience.
2. Hiding all negative feedback including valid criticism.
3. No moderation audit history.
Quick Checklist
1. Tiered profanity rules are active.
2. Bangla variants are added.
3. Moderation owner is assigned.
4. Weekly false-positive review is done.
Next Step
Use AI Comment Management to auto-label profanity/slang risks and moderate from one dashboard.
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